Website Policies
Buyers of Craft Ribbon, Bows etc.
I have to add this.
Colour matching can be tricky — if you’re trying to match a ribbon to a dress or fabric, I recommend sourcing from the same fabric supplier rather than relying on my standard colour palette. The photos on my website are as accurate as possible, but colours can vary slightly between screens.
If you’re unsure, I suggest ordering a single reel as a test with the intention of keeping it (ribbon always comes in handy for future crafts or gift wrapping). You’re also welcome to book an appointment in Tralee to view ribbons in person before buying.
As a small business, I can’t absorb the cost of impulse returns or errors in size/colour choice. While EU law provides a 14-day cooling-off period, return postage in these cases is the buyer’s responsibility, and shipping fees are non-refundable. I include detailed descriptions and clear photos to help you choose confidently, but if you’re in doubt, please ask questions before you order.
Returns & Refunds Policies
In over 10 years of trading I’ve never had a single return on my handmade creations, and only a very small number of craft ribbon items have been returned because the colour didn’t match the customer’s project. See section above.
Because of this, I ask customers to choose carefully before ordering craft supplies. Margins on these products are very small, and the costs of processing returns can quickly outweigh their value.
That said, I comply fully with EU Distance Selling Rules: you have the right to a 14-day cooling-off period from the day you receive your goods. If you change your mind or are not satisfied, please contact me within 14 days and arrange to return the item within another 14 days. Return postage costs in such cases are the buyer’s responsibility.
To help avoid the need for returns:
● I provide detailed photos to show colours and textures as clearly as possible
● I write descriptions with more detail than most sellers
● I pack all orders securely in strong boxes so they arrive safely
If you’re unsure about a colour, size, or suitability, please use the Contact Form before checkout to ask questions — or, if you’re near Tralee, make an appointment to view items in person. I can take an additional live photo if need be.
Long Distance Selling rules apply.
You have the right to a 14 day cooling off period or change of mind after receipt of goods. If you change your mind or are not satisfied with the quality of the products or they are damaged in transit you should within 14 days Contact me and then arrange the return of your purchase within another 14 days under the following terms:
1) Returns Due to Issues with Your Order
For Craft Ribbon, Bows etc. please read the top section above.
A) If there’s an issue with your order, please Contact me first, provide photos if needed, so that I know why you want to return your order and we’ll then agree on the return process as per these policies. Once the item is returned in good condition, I’ll refund your original payment or offer a Credit Coupon for the same value as your original payment if you so choose.
B) For items that are damaged, damaged beyond use in transit or items not as described (though this should never happen), I will be responsible for the return shipping cost.
2) Returns for Change of Mind or....
For Craft Ribbon, Bows etc. please read the top section above.
If you change your mind, order the wrong size or colour, find the product unsuitable, or didn’t fully read the description, return shipping will be at your expense and is non-refundable. I provide detailed product descriptions, clear photos and encourage buyers to contact me with any questions before purchasing. If you’re near Tralee, I recommend making an appointment to view items in person instead of ordering online. You can arrange this using the Contact Form. In these cases, I will either refund your original payment minus the shipping or issue a Credit Coupon for use on my website if you so choose. As a small business, I hope you understand that I don’t have the resources to cover all shipping costs. Thank you for your understanding!
3) Free Shipping & Returns
If your order qualified for free shipping under my shipping policies, return shipping costs will not be reimbursed and will be your responsibility.
4) Check Your Order Promptly
Please inspect your package as soon as it arrives. Delays in reporting issues may indicate acceptance of the goods as received.
5) Refund Processing
Refunds will be processed after I receive the returned items in the same condition they were sent. For your protection, I recommend using tracked shipping, as I cannot refund lost return or delayed packages. Return shipping may be reimbursed if applicable, please read section 1 above. Ireland: Return within 14 days of purchase for a refund. Refunds are normally processed after I receive the returned goods and may then take 3 business days to reach your card or account. International purchases have 14 days from the time of receipt to return items and then refunds will be carried out as above. All returns & refunds are bound by the terms outlined in this Returns & Refunds Policies section.
6) Custom Orders
Custom or made-to-order items are non-refundable unless damaged during transit. To assess damage, please provide clear photos of the unopened shipping box and the damaged area inside in the box. Photos of the product damage may then be taken out of the box. This is the same procedure for any orders with transit damage.
7) No Restocking Fee
I don’t currently charge a restocking fee for returned items.
Please Ask if You Are Not Sure
If you have any questions or doubts about any product, please use the Contact form at any time and ask for more information or additional photographs.
Please Consider Keeping Your Order
Alternative Suggestion: If you order something and then change your mind; consider keeping the product and use for something else or sell it on to recoup your money. You still have the right of return as above, however, if you send back an item it is going to cost both of us money in lost shipping fees. You will get your initial full payment back and the return postage will be at cost to you. I will also be out of pocket for the original shipping cost because I will still have to pay the Courier for delivering your original package. I'm a small business and extra expenses can be tough. In many cases the cost of shipping makes it more expensive to return the product. A simple post from one of your social media accounts might yield a local buyer or you can hold on to it for a day that you may actually need it.
Live Nearby?
If you live close to Tralee, I would advise you to make an appointment to see the goods in person rather than buying online. You can arrange an appointment by using the Contact Form.
View my Website Online Order & Tuition Cancellation Policies.
🔒 Privacy & Cookie Policy
Last updated: 22 October 2025
This Privacy & Cookie Policy explains how personal data and cookies are used on davidcondonwoodcraft.ie, operated from Tralee, Co. Kerry, Ireland, in compliance with the EU GDPR, UK GDPR, and the Irish Data Protection Acts.
Our website is hosted by Wix.com Ltd, which provides secure infrastructure and payment processing.
📘 Data Controller
David Condon
Tralee, Co. Kerry, Ireland
For all privacy-related requests, please use the Contact form on this website.
🧾 Information We Collect
We collect only the information necessary to operate our business and improve your experience:
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Name, address, email, and phone number when you make a purchase or enquiry
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Payment details (processed securely via Wix Payments or PayPal; we never see full card data)
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Order and transaction history
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Product reviews or comments you submit
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Technical data such as IP address, browser type, device information, and pages visited (non-identifiable analytics data)
⚙️ How We Collect and Use Information
We collect information when you:
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Place an order or register for an account
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Subscribe to marketing or updates
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Submit a contact form or leave a review
We use this data to:
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Process and deliver orders and services
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Provide customer support
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Send service-related messages and, where consented, marketing emails
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Improve website performance and user experience
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Comply with tax, accounting, and legal obligations
We never sell or share your personal data with third parties for marketing.
🏦 Storage and Security
Your data is stored securely on Wix.com servers located in the EU and/or US with adequate safeguards (Standard Contractual Clauses).
Wix Payments and other gateways comply with PCI-DSS standards.
📩 Communication
We may contact you regarding orders, delivery updates, payment issues, or service notifications.
Marketing emails are sent only if you opt in, and you can unsubscribe at any time.
🍪 Cookie Policy
Our site uses cookies and similar technologies to ensure it functions properly, measure performance, and enhance your browsing experience.
The Wix Consent Management Platform (CMP) blocks all non-essential cookies until you provide explicit consent via the banner.
You can adjust or withdraw your preferences at any time using Cookie Settings in the footer.
🔍 Types of Cookies
Essential Cookies – Required for site operation (checkout, login, security).
Functional Cookies – Remember preferences like language or region.
Analytics Cookies – Help us understand how visitors use the site.
Marketing Cookies – Used to measure ad performance and show relevant offers (only after consent).
🔐 Third-Party Services
The following services may set cookies or process anonymised data once consent is given:
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Google Analytics 4 (GA4) – Collects anonymised visitor statistics to improve site performance.
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Microsoft Clarity – Provides heatmaps and session recordings (text inputs automatically masked).
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Facebook Pixel – (if active) Tracks ad conversions and site visits for marketing optimisation.
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YouTube Embeds – Cookies only set when you press Play.
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Affiliate Links – Clicking an affiliate link (e.g. Amazon Associates, Rakuten) may set tracking cookies on the external merchant’s site.
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🪪 Google Consent Mode V2
Where Google services (Ads / Analytics) are used, this site transmits consent signals according to Google Consent Mode V2, ensuring Google does not process personal data for Analytics or Marketing until you have consented.
🧭 Managing Your Preferences
You can:
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Click Cookie Settings in the footer to change or withdraw consent
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Clear cookies in your browser at any time
Non-essential cookies are disabled by default for visitors in the EU/EEA and UK.
⚖️ Your Rights Under GDPR
You have the right to:
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Access and receive a copy of your data
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Rectify incorrect information
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Request erasure (“right to be forgotten”)
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Restrict or object to processing
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Withdraw consent at any time
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Lodge a complaint with the Data Protection Commission (dataprotection.ie)
👶 Children’s Data
Our website and products are not directed at children under 16, and we do not knowingly collect data from them.
🌍 International Visitors
This website is operated from Ireland and complies with EU and Irish data-protection standards.
⚖️ Jurisdiction
All matters related to this website are governed exclusively by Irish law and subject to the courts of Ireland.
📅 Policy Updates
This Privacy & Cookie Policy may be updated periodically. Any significant changes will appear here with a new revision date.
Last updated: 22 October 2025
© 2025 David Condon – Privacy & Cookie Policy | Operated from Ireland
Becoming a Site Member
Membership Policy for This Website
Becoming a site member offers you enhanced access to exclusive features and services that make your shopping experience smoother, more personalized and enjoyable. As a member, you can easily track your orders, save items to your wishlist, and access other special benefits designed to make your future orders more convenient.
How to Become a Member:
To join, simply sign up using the login link located at the top of every page. However, due to previous misuse of membership accounts, I have implemented stricter security measures to ensure the integrity of this website.
Membership Approval Process:
All membership requests are manually reviewed for approval.
Membership is available only to individuals who have:
• Placed an order in the past, or
• Attended one of my Woodturning Tuition sessions or Experiences, or
• Previously had some dealings with me.
If you haven’t placed an order yet but wish to join, you’ll need to first contact me directly through the website, providing details about who you are, where you live, and why you want to become a member. An example would be; you have just started Woodturning and will shortly be buying Tools from me but need advice first. I'll review your request and respond based on the information provided. I would still be skeptical of this kind of approach. The best way would be to apply and then make a purchase through my website which you then may automatically be accepted. I still get member requests and never hear from the person again, largely due to them not reading the Member's Policies I would think. I also get requests from all over the world from people who have no intention of buying from me so this policy protects me and the website from them.
Membership Eligibility:
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Membership is open to residents of Ireland, or international individuals who have either placed an order or attended one of my woodturning sessions.
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My strict approval process ensures that members are genuine customers or students, helping to protect the security and integrity of this website.
Why Such Strict Measures?
In the past, some illegitimate members have misused their accounts, damaging the reputation of this website. To prevent this from happening again, I have strict controls over who becomes a member. I take your privacy and the security of this website very seriously. This means I only approve members who meet the criteria outlined above.
Already Applied and Haven't Heard Back?
If you signed up recently and haven’t received confirmation, it likely means your membership has not been approved based on the above requirements. I see them come in almost immediately and I normally leave these requests active for a week or two to give you a chance to purchase or contact me before deleting them. Please feel free to contact me directly via the Contact page to provide further details if you believe your request should be reconsidered.
Your trust and security are my top priority, and I appreciate your understanding as I work to maintain a safe and authentic online community on this website.
Website Terms and Conditions
You do not have the right to copy these Terms in any way. They are the sole property of David Condon Woodcraft.
Agreement of Use
This website is owned and operated by David Condon Woodcraft henceforth referred to as 'we', 'our' or 'us'. These Terms set forth the terms and conditions under which you may use this website and services as offered by us. This website offers visitors Woodturning & Woodcraft Products for sale, Woodturning Blogs and Woodturning Tuition listings. This website also contains a number of Brand products which we are legally allowed to sell by the distributors and manufacturers. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Lookout for Changes
It is in the users best interest to periodically review these Terms & Conditions as they are subject to change without notice. Anyone with a subscription or ongoing service will be informed of changes via email. For other irregular or occasional customers, casual website browsers you will have to check for new changes yourself to see how you are affected. Keep in mind that most new changes should not affect occasional customers.
These Terms & Conditions were rewritten in May 15th 2024 and are currently up to date and correct.
Who Can Use This Website
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
Commercial Terms
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. A rate of 23% VAT is included in the total for all products except Woodturning Tuition and Woodturning Experiences as they are classed as Educational. Checkout may list that these include VAT but they are in fact exempt.
Privacy
Your Privacy and safety using this website are very important to me. All information is stored externally behind secured firewalls and locally on an office PC which is password protected and which I alone have access to. I deal with Privacy with it's own expanded section above, you can follow this link to Privacy Policies Section here.
Return and Refund Policies
This is a brief paragraph, for a Full & current explanation of policies visit Returns & Refunds
For any undamaged product, simply return it after agreement with me with any included accessories and packaging along with the original packing slip within 14 days of the date you receive the product, and we will offer a refund based upon the original payment method or offer a credit coupon if you choose. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: Custom Work. This list is not exhaustive.
Right to Change of Offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Pricing and Description Errors
While I make every effort to ensure the accuracy of product descriptions and pricing, occasional errors or omissions may occur due to workload. I reserve the right to correct any inaccuracies, update product information, or cancel orders affected by such errors at my sole discretion. In the event of a pricing mistake or description error, I am not responsible for honoring incorrect prices or descriptions, but I will notify you promptly and work to resolve the issue in a fair and reasonable manner. Your understanding of this is greatly appreciated as I strive to provide accurate and high-quality service.
Warranties
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
Ownership of Intellectual Property, Copyrights and Logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of David Condon Woodcraft. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
User Uploaded Images and Text including Blog Posts
You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed on the website David Condon Woodcraft. This includes Blog Posts written and uploaded by guest members of the public. We reserve the right to have full editorial control of these Blog Posts indefinitely. The rights to cancel or remove these Guest Blogs remain with the original author and they can ask for their Blog Post to be removed from the website at any time.
Right to Suspend or Cancel User Accounts
We may permanently or temporarily terminate or suspend your access to the service/website without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment
Indemnification
You agree to indemnify and hold David Condon harmless from any demands, loss, liability, claims or expenses (including Solicitor's, Attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall David Condon, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, David Condon assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Right to Change and Modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or service.
Promotional Emails and Content
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time via the Contact page or you may unsubscribe using the link at the bottom of each email. The Contact page is the most definitive way to get your details removed as it is then manually checked and confirmed.
Disputes
If there is an issue with an order or service from this website, you should within 7 days of receipt inform me of the issue using this website's Contact page. You have the right to a 14 Day Cooling Off period as per Online Shopping Rights but if there is an issue with your order you need to let me know as soon as possible within 7 Days. Failure to inform of an issue during this time could mean acceptance of the order on your part.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Ireland, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Tralee. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
Gift Vouchers Terms & Conditions
Gift Vouchers are a great way of purchasing a gift and allowing the recipient to use it at their own discretion and in their own time. As with all things business, there are Terms & Conditions of sale and use;
• All Gift Vouchers sold on this website are valid for 5 Years from the date of purchase as per Irish Law.
• You do not have to spend the entire voucher in one go, I keep records of your spend.
• There is no change from spending short of the total, so please use the Gift Voucher up entirely.
• Gift Vouchers are non-refundable.
• Gift Vouchers are non-transferable without my express permission.
Woodturning Tuition or Experience Gift Vouchers
Woodturning Tuition or Experience Vouchers should be used within 12 months of purchase to avoid disappointment due to price increases over time. They are still valid for 5 years but if you delay beyond the 12 month period, you may have an additional balance to pay when you use the Gift Voucher. Gift Vouchers should not be used during peak times like late November or December as I will be too busy in the run up to Christmas. January & February is the perfect time to use them.
Please Note: Tuition and Experiences start at 10am on the day.
Recipients should look at my Calendar to see available dates and then use the Contact Page to book.
Where to find Gift Vouchers?
Regular Gift Vouchers for Retail Products & Woodcraft can be found in most Woodcratt Product Category pages.
Woodturning Tuition & Experiences Gift Vouchers are located in each respective listing. There are far too many options for Tuition and Experiences to list them generally. Please use the Listing drop-down menu to view options.
Customer support details & contact info
You can get in touch with me about any issue using the website Contact Page. I have had to limit my Contact details online due to bad actors so please use the Contact Page first and then we can decide the method of Contact from then on. Most questions can be answered in product listings or webpage content.
Order Cancellation
You can ask for an order to be changed or cancelled up until the shipping label has been printed. Once printed, this is chargeable to my account so I cannot refund your shipping once created. The vast majority of people would not create an order and then cancel so this should not apply. If this happens, I may refund your order cost but not your shipping cost. At certain times, I may print your shipping label within minutes of your order being placed. Please do not place an order on my website unless you intend to go through with the sale.
Cancelling a Woodturning Tuition Class
I kindly ask that you avoid booking classes more than 2 months in advance, as the likelihood of cancellations increases significantly with longer lead times. While I’m happy to accommodate cancellations up to 48 hours before a tuition session, please keep in mind that your booking may have prevented someone else from securing that date.
I understand that unforeseen circumstances can arise, but I encourage you to avoid last-minute cancellations if possible. In the past, I charged a €20 cancellation fee to cover some of my time. Although I no longer enforce this, I would greatly appreciate it if you’d consider supporting my small business by Buying me a Coffee or three using the link at the bottom of this page. As a small business owner, every cancellation impacts me, so your consideration makes a big difference. Thank you for your understanding!
Cancelling a Woodturning Experience
These experiences are tailored for tourists, birthday gift recipients, and craft enthusiasts, and I completely understand that unexpected issues can arise while traveling in Ireland. That said, I kindly ask for cancellations to be made at least 48 hours in advance whenever possible. To help manage my schedule, I kindly ask that you avoid booking more than two months in advance, as the likelihood of cancellations increases over longer time frames. Please remember that your booking might have prevented someone else from enjoying the same opportunity on that date.
While I recognize that last-minute cancellations are sometimes unavoidable, I’d really appreciate it if they were kept to a minimum. In the past, I charged a €20 fee to help offset my time lost due to cancellations. I no longer do this, but if you’d like to support my small business, you can always Buy me a Coffee or three using the link at the bottom of the page. As a small business owner, every cancellation has an impact, so your consideration and understanding mean a lot to me.